Should You Hire An Independent Review Organization (IRO)?

No matter the kind of business you run, you will definitely face competition. How you compare with your competitors when it comes to things like the quality of service you offer is something you may question. This competition is why you should consider hiring an independent review organization (IRO).

An independent review organization (IRO) is a company that specializes in external reviews of your business. These groups are composed of employees who will come into your business, announced or unannounced, to review your practices and employees. The following are some of the reasons why hiring an independent review organization (IRO) may be the right choice for you.

IROs give you a non-biased evaluation of your business

An independent review organization (IRO) is going to ask questions about why you do things a certain way. This outside source does not assume to know what is going on, which adds another dimension to looking at your business objectively. An IRO will also challenge your assumptions. This process is done not because your assumptions are wrong, but because the organization wants to be sure that they align with the rest of your business. Another aspect of an external review is that reviewers will ask your customers, suppliers, and staff how they view your business.

Customer service is a cornerstone of any successful business. An independent review organization (IRO) may send an employee who is posing as a customer to evaluate the level and quality of your customer service.

IROs can offer strategic reviews

An independent review organization (IRO) can also conduct strategic reviews, which evaluate key reasons for performance improvement. The reviewers can evaluate both a business’s financial and operational performance. These evaluations create solutions that help drive change, are tailored to your specific business, and are cost-effective.

You will avoid internal review issues by hiring an IRO

Asking your own employees for their perception of how your business is running is helpful, but often times their bias may get in the way. Friendships can influence opinion, which may not reflect accurate results either. Hiring an independent review organization (IRO) can provide clear, unbiased evaluations.

Independent review organization (IRO) employees are not only trained on how to evaluate businesses, but they are also trained to ask the most revealing questions. You can evaluate the information the independent review organization (IRO) gathers to help improve or change the way your business is conducted.

If your business is in need of legal assistance regarding IROs, call the attorneys at Brown & Fortunato in Amarillo, Texas. You can reach us at (806) 345-6300 or Contact Us by email for more information about our practice areas. You can also visit our offices at 905 S. Fillmore, Suite 400, in Amarillo.

This information is subject to change. Please check for updates that are more recent than the published date of this article.